If you're asking "How do I get my money back from Coinbase?", you're not alone. Many users run into issues like failed deposits, delayed withdrawals, or unexpected charges and just want clear answers — fast.

In this guide, we’ll walk you through how to get your money back from Coinbase, what situations are eligible for a refund, and what steps to take if you need help. We’ll keep it simple, human, and to the point.

Need personal help? Contact Us and we’ll guide you through the process step-by-step.

 

 

Can You Get a Refund from Coinbase?

Yes — but only in certain situations. Coinbase is a regulated platform, but crypto transactions are irreversible. That means you can’t “undo” a crypto send, but you can get your money back in cases like:

  • Canceled bank deposits or failed withdrawals

  • Duplicate charges

  • Unauthorized transactions

  • Technical issues on Coinbase’s side

  • Funds sent to Coinbase that didn’t appear in your account

Let’s break it down.

 

 

1. Bank Transfer Didn’t Go Through

If you deposited money to Coinbase but it didn’t arrive in your account, don’t panic.

Do this:

  • Wait up to 5 business days (bank transfers take time).

  • Check your bank statement to see if the money was withdrawn.

  • Go to Coinbase Support and search for “missing deposit.”

  • If you need help talking to them, contact us — we’ll guide you.

Good news: If the deposit failed, your bank usually automatically returns the money to your account.

 

 

2. Charged Twice or Unexpected Charge

Sometimes you may get charged more than once, or you may see a fee you didn’t expect.

What to do:

  • Take a screenshot of the transaction or charge.

  • Go to Coinbase and click “Report an issue”.

  • Submit a request with details and attach your screenshot.

They’ll review your case and usually respond within 48 hours.

 

 

3. Withdrawing to Your Bank, But It’s Not Showing Up

Coinbase bank withdrawals can take 1 to 3 business days. If your money hasn't arrived:

  • Check your withdrawal history in Coinbase.

  • Look for a “completed” status.

  • Wait a full 3 business days (not including weekends).

  • Still nothing? Contact your bank and Coinbase support with the transaction ID.

 

 

4. Sent Crypto to the Wrong Address — Can You Get It Back?

Here’s the tough part: Crypto transactions are permanent. If you sent ADA, ETH, or BTC to the wrong address, Coinbase cannot reverse it.

Exception: If you sent funds to another Coinbase user and entered the wrong username or email, Coinbase might recover it — if the recipient hasn’t moved the funds yet.

In that case:

  • Contact Coinbase immediately.

  • Provide the exact date, amount, and receiving address.

But if you sent crypto outside of Coinbase to a wrong or unsupported wallet — there’s no way to recover it. This is a blockchain rule, not just Coinbase.

 

 

5. Unauthorized Transactions (Hacked or Phished Account)

If you see activity on your account that wasn’t you — like a withdrawal or trade — act fast.

Do this immediately:

  • Change your password

  • Enable two-factor authentication (2FA) if it’s not already

  • Report the issue to Coinbase through this form

They will lock down your account, investigate, and help you with recovery. You may not get your funds back, but you must report it to start the process.

 

 

6. Refund from a Coinbase Card Purchase

If you used a Coinbase Card and want a refund:

  • Ask the merchant to issue the refund.

  • Once the merchant processes it, it should return to your Coinbase balance within 5–10 business days.

  • If it doesn’t, contact Coinbase with the receipt or merchant confirmation.

 

 

How to Contact Coinbase for a Refund

You can’t call Coinbase directly, but you can reach them through:

  1. The Coinbase Help Center

  2. The in-app chat (on mobile app)

  3. Their Contact Us Form

Make sure to include:

  • Your Coinbase email address

  • The transaction ID

  • Screenshots (if possible)

  • A clear explanation of what went wrong

 

 

Still Stuck? We’ll Help You.

If Coinbase isn’t responding, or you’re confused by the process, we’ve got your back.

 

 

Final Thoughts

Getting your money back from Coinbase depends on what went wrong. If it’s a failed deposit, duplicate charge, or tech issue — there’s a good chance you’ll get it resolved.

But if it’s a crypto transfer to the wrong address, your options are limited.  Act fast, stay calm, and don’t hesitate to get help.

Also Read:

How to Send ADA (Cardano) from Coinbase to Another Wallet

How to Sell Cardano (ADA) on Coinbase